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Myra

Grievance redressal

If you have a complaint about content on Myra, another member, or how we handle your personal data, you can raise it with our grievance officer, as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

Grievance officer

How to raise a grievance

Write to the email address above with your registered phone number, a description of the problem, and links or screenshots if relevant. For complaints about a specific member, using Report in the app is fastest, because it shares the context with our team.

Our timelines

  • We acknowledge every grievance within 24 hours.
  • We aim to resolve grievances within 15 days of receipt.
  • Complaints about content that exposes a person's private areas, shows nudity or a sexual act, or impersonates someone, are acted on within 24 hours.

If you are not satisfied

For data protection complaints you may approach the Data Protection Board of India after using this process. For other matters you may approach the Grievance Appellate Committee constituted under the IT Rules.